Fisher Telecom Phone System Support Includes:

We offer three levels of support:

-Full Coverage- your entire phone system is covered, from the server to the phones.

-Switch & Voicemail Only Coverage- only covers the server and voicemail (no phones).

-Remote Support Only Coverage- provides no onsite support or equipment replacement.  24/7/365 Remote Help Desk Support is included; onsite support and equipment is billable.

Every level of Support at Fisher Telecom includes unlimited Tier 3 Help Desk Support.  Call our Toll-Free Help Desk 24/7/36 and we will immediately begin to diagnose and resolve your telecom issues.  Remote Help Desk Support includes everything from MAC work to advanced programming to diagnosing system outages.  If we cannot resolve your issue remotely, we will immediately dispatch a technician.

To eliminate repair delays, we will keep spare parts for your phone system onsite.  Depending on your phone system, we will keep spare circuit packs, modules, power supplies, and phones onsite.  Whether your onsite staff wants to make a repair or we send out a technician, parts are immediately available to make repairs.  No more waiting for parts to be shipped, no more days-long system outages for simple repairs.

Upon starting service with us, and once a year, we will image your phone system and keep a copy offsite.  In the event of a phone system failure or natural disaster, we will be able to restore your system quickly to minimize losses to your business.

No matter what level of support you choose, Fisher Telecom maintenance and support is generally 30%-50% less than purchasing support directly through the manufacturer or their business partners.  And we use the same licensed technicians.

No matter how old your phone system is, and no matter what release your system is on, we will never force you to upgrade your phone system.  We specialize in supporting "legacy" phone systems that most major manufacturers deem "out of service".