Telecommunications Support Includes:

We offer complete repair/replacement coverage of your phone system (PBX), voicemail server, network equipment, telephones, conference phones, cordless phones, and peripherals.  We can customize coverage to your business needs.  We offer various levels of coverage, as well as the choice of 24/7/365 or "business hours" coverage.

With our 24/7/365 Help Desk Support, we are always available to take your call or email request for remote support.  We pride ourselves on resolving support issues in minutes, not days.  No frustrating support portal- speak directly with a technician while your problem is being resolved, or email us your  support requests.

24/7/365 automatic alarm monitoring is available for most phone systems.  In some cases, we can resolve problems before they effect performance.  Connection to the phone system by VPN is required.  (Modem connection is required for some legacy systems)

We know that downtime can be costly for your business. That's why we keep a "Crash Kit" onsite.  If your phone system fails for any reason, we'll have parts onsite for our technician to complete repairs, usually the same day.  No more waiting for replacement parts.

We offer annual preventative maintenance visits to have your phone system cleaned, backed up to external media, and checked for anything that could effect phone system performance.

All our support contracts guarantee 4 hour remote support resolution for most Moves, Adds, Changes (MAC work) and remote programming issues.  For onsite support, we guarantee 24 hour response time.  Certain holidays, locations, and restrictions may apply.